Cross Right

Privacy Policy

We believe it is important that we are transparent and clear about the information you give to us. How we use this information is set out here. If you have further questions there is an email address here to where you can send your question. By using our Website, whether browsing or using it, you agree to what is written here. We will update these from time to time and you should check in here when you visit our Website to see any changes.

This Website is owned by Teimlo Ltd or a group company in the Teimlo family. We sometimes use third parties to provide technical services and your information may be held by them. These companies may be based overseas. That information will be held under licence from us. Our privacy policy relates only to information that we obtain from you. If you visit a Website operated by a third party through a link included on this Website, your information might be used differently by the operator of the linked Website.

The type of information we will collect about you includes:

  • your mobile phone number and e-mail address;
  • your name and address;
  • your age or age group, locality;
  • your interests;
  • the information included in any online services to which you subscribe;
  • details about the services you specifically request;
  • information you complete in relation to our customer surveys and competitions;
  • information that you input at any time via your phone (by voice or electronically), your PC or any other device;
  • information that we collect by any cookie or analysis of your use of our services.

The information you provide to us when using this Website will be processed for the following reasons:

  • to administer your user account with us;
  • to process any request for services supplied by us;
  • to notify you from time to time of our bulletins, information packs and services both during and after any subscription or contract you have with us;
  • to customise this Website according to your interests;
  • to comply with our statutory and regulatory obligations.

We will never collect sensitive information about you without your explicit consent.

Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction (such as Ofcom). You authorise us to share this information with any regulator or similar legal body. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with statutory requirements and this may mean the review of sample information including yours by the relevant personnel. Please note what is said above about our technical partners.

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the address below or e-mail cuserve@teimlo.com.

To comply with the Data Protection Act 1998 we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.

We would like to contact you in the future for marketing purposes by post and e-mail. If you do not want us to contact you (including by e-mail or telephone) concerning our services that may be of interest to you then please make this clear by emailing cuserve@teimlo.com.

You may refuse any marketing communication from us in the future at any time by texting STOP INFO to 82088. If you prefer, you may email us at cuserve@teimlo.com

Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address: cuserve@teimlo.com As soon as we are satisfied as to your identity and upon payment by you of a £10 charge to cover our administration costs, we will send to you, within 40 days, a copy of all the data that we hold concerning you

If you have a complaint regarding any breach of this privacy policy, contact us at cuserve@teimlo.com. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

When visiting our Webpages, we use tracking technologies which record information about you automatically. This can include using a �cookie� which would be stored on your browser. We automatically collect and store only the following information about your visit:

  • the internet domain and IP address from where you access our Website;
  • the type of browser software and operating system used to access our Website;
  • the date and time you access our Website;
  • the pages you enter, visit and exit our Website from;
  • if you linked to our Website from another Website, the address of that Website; and
  • information about the products and services you select from our Website.

We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience; we also use this information to refine and improve our offering to you.

If we cannot use such technology it is possible that certain functionality of this site might be affected, you might not be able to access certain Webpages and we might not be able to process information including any order from you. Please note: we are part of an international group of companies and we also work with offshore suppliers. We believe in working with the most appropriate companies and sometime these are based overseas, and they may be outside Europe. The above agreement also covers the situation where your information is held, processed or used by one or more companies abroad. We work with great companies to improve our service to you and make it more profitable. These companies may be required to carry out one or more functions and this means they may be holding, using or processing your information to achieve that purpose.

Teimlo Limited

69 Bridge Street, Usk, NP15 1BQ